privacy policy

January 2026

Introduction

I am committed to protecting your privacy and the personal information of the children and families I work with. This privacy policy explains how I collect, use, store, and protect personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am the data controller responsible for your personal data.

Who I Work With

My services are provided to children and young people, usually with the knowledge and consent of a parent or legal guardian. Where a child is not legally able to give consent, I rely on consent from a parent or guardian.

Personal Information I Collect

I may collect and process the following types of personal data:

Names, addresses, email addresses, and phone numbers of parents or guardians
Names, dates of birth, and relevant information about children
Information shared during coaching or therapy sessions
Health, emotional, or developmental information where relevant to my work
Emergency contact details
Records of sessions, assessments, and progress notes
Website enquiries or emails sent to me

Some of this information is considered special category data (such as health or wellbeing information), which I handle with extra care.

How I Use Personal Information

I use personal data only where necessary and for purposes such as:

Providing coaching or therapeutic support
Communicating with parents or guardians
Keeping accurate and confidential records
Safeguarding and ensuring the wellbeing of children
Managing appointments, payments, and enquiries
Meeting legal, ethical, and professional obligations

I will never use personal data for marketing without clear consent.

Lawful Basis for Processing

Under UK GDPR, I rely on the following lawful bases:

Consent – provided by a parent or guardian, or by the young person where appropriate
Contract – to deliver agreed services
Legal obligation – where required by law (for example, safeguarding)
Vital interests – to protect a child’s safety or wellbeing

Confidentiality and Safeguarding

Confidentiality is central to my work. Information shared with me is kept private except where:

There is a risk of serious harm to the child or others
I am legally required to share information
Safeguarding concerns arise

In such cases, information may be shared with relevant professionals or authorities in line with safeguarding law and guidance.

How Data Is Stored

I store personal information securely, using password-protected digital systems and/or locked physical storage. I take reasonable steps to protect data from loss, misuse, unauthorised access, or disclosure.

I only keep personal data for as long as necessary, in line with professional guidelines and legal requirements.

Sharing Personal Data

I do not sell or rent personal data. I may share information only when necessary, such as with:

Other professionals involved in a child’s care (with consent)
Regulatory or safeguarding bodies when required by law

Any third parties I work with are expected to handle data securely and lawfully.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you or your child
Request corrections to inaccurate information
Request deletion of data (where legally possible)
Withdraw consent at any time
Raise a concern or complaint

To exercise any of these rights, please contact me directly.

Cookies and Website Use

My website may use basic cookies to improve functionality. Cookies do not collect personal or identifying information. You can manage cookies through your browser settings.

Contact Information

If you have any questions about this privacy policy or how I handle personal data, please contact me directly using the details provided on my website.

If you are unhappy with how I handle data, you have the right to complain to the Information Commissioner’s Office (ICO).